CONTACT easyWealth

We welcome feedback regarding any of our services or products. Actual rates in some products for 2026 year target due to a number of well-understood and currently forecast factors. This means new investors were waiting 1-2 weeks to have their funds invested which resulted in a lower actual return for these investors due to cash drag, a higher proportion of A rated loans than anticipated for the year.

We would be especially interested to learn of your opinion regarding the following topics:

• Flexibility of service
• Levels of service you have experienced
• Improvements to service
• Financial products you would like us to offer
• Areas of concern

We thank you in anticipation for your interest and assistance in maintaining a first-class service that works for you.

We take complaints of any kind very seriously, and will thoroughly investigate any complaints made about us, or our services.

Due to our commitment to you we have devised a fair and robust complaints procedure.

Should you have any complaints please contact us via one of the methods below. In accordance with our complaints procedure you will then be asked to confirm this briefly via e-mail. You can expect to receive a response from us within one working day, where we will acknowledge your complaint and endeavor to resolve it.

If the complaint requires further investigation you will be notified in our acknowledgement that we require additional time to carry out our investigations. In this instance, we will send you a notice of investigation within 5 working days from receipt of your initial complaint. We will also provide an expected timeline for resolution.

Contact details:
Email: hello@easywealth.com
Telephone: +44 (0)20 0000 2626
In writing: easyWealth, London, United Kingdom, hello@easywealth.com